SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good and fast delivery
The glasses are good, but they do not darken as much as i would like. And also they do not completely close the eyes, in the middle on the place of the jumper is very clearly visible, so 4
Excellent product I am very pleased
Arrived on time in pretty good shape. Very satisfied with my sun glasses :D
Sher described well works also as described
The goods reached the belgorod region for 10 days quickly did not expect to be packed qualitatively in the car units in glasses such an impression that all the glasses at the car removed them at all can not be seen, drove to the pond the water is cloudy but with glasses the fish is better visible. I took them for fishing, but now for some too.
very good
Extra extra fast , first time , I cant believed . Thank you , sunglasses are excellent
Very fast shipping! Track tracked. Excellent packaging. The product itself fully corresponds to the description. Many thanks to the store! + 10. Recommend!!!
Great glasses. Bought for the car-in a special compartment fits as if from there "were born"
Glasses cool, i was worn, thank you very much
Ok
Zatím vypadá skvěle
Wonderful glasses! Come quickly, weeks for 3! Very high quality, good packaging, glasses, napkin, picture with test. Glasses really remove all the glare!
Got quickly, even a month did not pass, liked the glasses. I tried to drive in them. Glare on the torpedo really disappeared, it turns out matte through the glasses. The fish is visible in glasses, on the verification card. The darkening has not yet checked, but they are already pleasantly darkened. Shorter satisfied.
Excellent
The parcel came quickly, the store is sociable, i recommend.
Glasses on a very wide face do not protect from the sun. They're not worth that money.
Until i checked the green no product came quickly in a beautiful box box intact for a gift just right
To yakutia three weeks. the glasses came in a box, in a glasses, well packed, you can break if only specially trampled. everything as in the description, darkens in the sun and in the room shine, only not sharply. the frame of the glasses for some reason was smooth (straight) glass plastic, bent neatly the frame and opened the arms. well, this is a matter of taste as they say. glasses happy, with the store did not communicate. the goods and the seller very much even advise!
Lovely glasses! Quality at the highest level!
top
Points received thanks for the fast shipment!
Quality at the highest level! I order glasses for the second time for a gift, the packing is just suitable for a gift, the box and the case for glasses are packed perfectly the box is not wrinkled at all. I recommend the store how the order was sent immediately the information is clear, the seller also answered my questions. I put 5 stars because it is deserved⛤⛤⛤⛤⛤
Came for 2 weeks, the packaging is good. Check for photochromicity passed, a good store!! Thank you!