Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gentletoday.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gentletoday.com
US Dollar ($)
Thin
Quality is good, my men liked it) Separately it is necessary to cancel, as everything was packed, each handkerchief in a separate bag, everything is very neat. And to the order was attached a postcard signed by hand! It would seem a trifle, but it was very nice. The store is good!
Handkerchiefs came to kudrovo, l. o. for 18 days! Everything corresponds to the description. Each handkerchief in a separate transparent bag. Material, cotton. Seams normal The store attached a postcard with personal treatment and warm words. Thank you.
Shawls are good, fully consistent with the description; each separately packed. Fabric is excellent for handkerchiefs. Come quickly. I am satisfied with both quality and delivery! It was nice to receive personal thanks from the store for the order)))
nice handkerchief, separtely packed every piece, nice
thank you nice
Rendben. Kicsit vékony, lehetne vastagabb is, de használható...
good
Many thanks!
Beautiful handkerchiefs, seems fine quality. They were individually in plastic packed, that is a bit redundant.
For Evelyn Duan> Thank on beautiful desire.
Very pleased with the handkerchiefs. Arrived promptly and well packaged. Very nice to receive a handwritten card thanking me for my order. Very nice touch, wish you well with your business
Handkerchiefs came to moscow for 9 days! Everything corresponds to the description. Each handkerchief in a separate transparent bag. I take 3 times already. Very satisfied with the material. Delicate cotton. The store is reliable. Even attached a postcard with personal treatment and warm words. Thank you very much!
All right
Excellent quality. Cotton.
Excellent Quality and fast delivery. Nice little gift. RECOMMEND!! Thank you, miss Chan.
Fast delivery and super value
I ordered these because of the quanitity and price. I live in the tropics and akways need hankerchiefs. These are perfect!! Great shape and size. Material us a blend but comfortable on skin. Seller: Evelyn, thank you for the lovely card. Very thoughtful!! p.s. I ordered these during Chinese New Year and received in two works! Miss Evelyn is a hard worker!
Excellent quality and fast delivery. recommend!!
very fast delivery each handkerchief neatly packed nice store, recommend beautiful greeting card as a gift
I like it. Normal scarves.
Shawls are well packed, each in its bag, the store has also put a postcard, a trifle, but nice. I recommend!
ok
I'm very satisfied
Today received your qualitative goods. It is very happy. Special thanks for a card with warm words. It is pleasant to deal with you. I wish great success in your business.