Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gentletoday.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gentletoday.com
Спасибо!!! Очень понравилась, быстрая доставка.
Delivery is very fast. Brought the courier. I liked the bag. The dimensions are optimal. Leather for such a bag of excellent quality: thick and not tough. The only negative is the dermatine finish of the inner part of the "flaps". I 'd like suede there. Lining quality, does not rustle. Fabric strap. Everything is done neatly. Thank you very much for his work.
The color in the photo is very distorted, the bag itself is cool, but I expected a little different color, delivery from Russia for 4 days!!!! loops creak, I will treat with insulating tape
It was a month before Zaporozhye. Coloring is not happy as if the bag is 5 years old, this is my opinion, my husband wanted this one. Three compartments and there is an inner pocket
Excellent bag for your money!
beautiful bag, happy I bought it for my husband
The bag is good, came a little crumpled. Delivery is super, courier for 4 days to me in the village, very cool. Metal on the handles squeaks. And so everything is cool
Only Courier gonit
In general, I liked the bag, but there were small scratches on the skin.
Thank You
Good bag. Feels-really natural leather. Minus-even with gentle wear, the skin crumbles
Chic bag! Excellent quality! I ordered from Russia, I got in a week. The courier brought to work! Excellent Product recommend
Excellent bag, very high quality made!!! Not sure that the skin, but for leatherette is not even bad!!!
Cool bag. Sent quickly. I did not communicate with the store. I recommend.
Everything is good, it seems that it justifies the price, the color of coffee was brown. All right.
Good quality for this money Real leather
Everything is very cool, fast and whole Super.
Delivery five days by courier from Moscow. the color is beautiful. Skin though smooth is not very soft. At the specified sizes, I thought it would be more, but it is very compact. Fasteners will fasten. In the Nutri two compartments one with a zipper all side pocket and for the phone. There is an external back pocket. With closed below a lot of what is not the place. The lower zipper is badly opened, the skin on this fold with scuffs. In general, the bag is chic. Very satisfied.
The bag completely coincides with the picture, delivery a few days to the apartment. The quality is excellent, genuine leather, there are no smells, nothing creaks) took black, but this desire of the husband and he really liked the handbag-I would take the colors of coffee. Many thanks to the store.
Thank you, delivery is fast, Courier, bag is excellent
The order came very quickly. A little did not hit the shade in the photo, and not so shiny skin. Quality is good.
received in 14 days. slick design & well built.
Corresponds to the description, only it is not clear the skin or not.
The bag really liked the store many thanks. Class
Delivery 5 days from Russia. Bag-fire.