Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gentletoday.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gentletoday.com
US Dollar ($)
All very fine. Not the first time
Excellent! Delivered in 4!!! days. Recommended. Good quality.
Backpack quality, many pockets. The size for the city is the most suitable. The fabric is pleasant, does not get wet.
vety good store
2 weeks to home. Delivery by courier. The backpack is good.
The backpack is good and in full accordance with the pictures. Delivered quickly weeks for 2,5, The Courier directly in hand handed. I will add from myself that it is not large (in length) and go with him to the store for products after work will not work, if it is empty, it gets 6 cans of beer :)
love the bag and delivered very quickly.
looks great
Excellent quality of the material, very roomy and delivery 3 days before moscow. It looks amazing, i'm glad that i chose this backpack model. Recommend))
Cool backpack. Fully corresponds to the description. The only thing-very long delivered, but here the wine is more of a transport company and not a store.
Backpack quality, everything is like, not too big, but at the same time roomy.
Good quality backpack
Very nice backpack!!! (Understatement), supreme building quality for the category, beautiful and stylish. Lightweight... enjoy!
I am with the Backpack very satisfied. The Quality is super.
Product as shown on screen. Excellent product.
Great, very happy with the quality of the bag.
Delivery is very fast, courier to the door of the house. Asked the store to indicate below the price, as it is necessary to pay tax over a certain amount. Instead of writing 17 € or the full price of the goods, the seller indicated 5.000 $ It's good that the mail did not notice, otherwise it would have to pay 900 $ tax!!! When my eyes saw it, i was shocked and glad at the same time that i didn't look. So for communication i lower the score. The backpack itself is very cool and all quality
I liked the backpack. thanks
Very fast shipping. I received package in 5 days. Backpack look very good, like in photos. He is very capacious. I really recommended this product.
As shown in the store's announcement. "Fantastic", very good quality and shipping within reasonable. In short, a wonder.
Courier iml brought on the 7th day after the order to krasnoyarsk. The bag is cool, liked the side pockets with zippers in the folds, it is convenient to store the 0.5 bottle, umbrella, column, or similar, there is just made by pocket, the inner material is very pleasant to the touch, everything is well stitched, well, a couple of protruding threads melted, where without it. Let's see how it will behave in work.
There is an approximately similar backpack from xiaomi, but in mark ryden it was slightly changed. Or vice versa. In any case, here worked on errors, namely-pockets for small accessories are now ordinary, with a horizontal zipper, the back is not solid, but with a valve, a secret pocket and a belt for the trolley. Added and connector for charging, although personally i do not need it. Now about the shortcomings. Compared to xiaomi here, the umbrella compartment is not watertight. That is, you can wear it, but wet to stick there is not worth it. Plus, the umbrella compartments are now two... Why? Both side compartments have a hole at the bottom (so that the water drains?) you can not put any trifles there. Inside is about the same. The laptop compartment is not fastened. Wtf? 14-inch x1 carbon climbed easily. 15-inch thin, probably, too, thick is unlikely. For phone battery separate zip pocket. But these are disadvantages compared to. The backpack itself is good, it is sewn perfectly, no protruding thread, eating lightning.
Gut
Delivered the courier on the second day after the order! Such a fast delivery has not yet been, thanks to the store. The backpack itself for 5 balls! Exactly as in the photo, there are many pockets! I was very pleased!
Very fast shipping. The backpack is roomy, of good quality.