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Product always receives high satisfaction ratings from our customers
  • Item Type: Backpack
  • Material: Oxford
  • Lining: Polyester
  • Size: 30 x 44 x 15.5 cm / 11.81 x 17.32 x 6.1 inch
  • Straps: Adjustable
  • Closing: Zipper
  • Features: Charging Port, Earphones Port
  • Package Includes: 1 piece

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://gentletoday.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

5 stars
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V***o
26 Oct 2019

I received a backpack in a month of Ambassador order. The order was sent quickly by the store. Asked the seller to send a backpack with an air bag that would not damage the shape of the briefcase. The whole came, the backpack is good, I liked it, let's see how it will be worn. Feels good material. Thank you.

N***n
11 Sep 2019

Seller gon... n. .. I asked you to pack well... In an inflatable bag... or else .... and hu .. came in an ordinary bag... the backpack is very remembered... i do not know whether to straighten ....

D***y
5 Sep 2019

Thank you, i already order 4 backpack and all the top quality)

A***v
3 Sep 2019

Perfect. Highly recommend!!

Customer
31 Aug 2019

The backpack arrived slightly wrinkled, hope inside is not cardboard to maintain the shape.

A***y
25 Aug 2019

Gorgeous!!! Very beautiful quality

D***v
25 Aug 2019

To moscow delivered in a couple of days by courier (delivery from russia). Backpack quality, compartments inside a lot. A little confused that the lock from the anti-theft cord does not fit the hole formed by two connected dogs from the zipper of the main compartment-just does not fit. As a result, you can fasten these dogs to them, but only for their "ears", which allows them to move just to the width of the hand, i.e. From thieves will not protect

I***n
23 Aug 2019

Delivery is very fast, courier for 3 days to voronezh. The backpack is sewn perfectly, the materials are also on the level. Pumped only that the backpack came very crumpled, straight with creases of material :( the photo should be seen. I put a pillow inside for the night, i hope to straighten out, later i will add a tip.

T***A
21 Aug 2019

Very high quality, very comfortable backpack, ergonomic, many compartments inside. The truth came crumpled, without an internal package. Although i chose to send from china, after reading reviews. Delivery is very fast. Two weeks.

D***l
19 Aug 2019

It's just a wonderful backpack! Very neat seams, there are no defects. there is no smell! Delivered quickly, set in time! The store is sociable, if there are any questions-necessarily answer. Lovely store, i recommend!

G***a
15 Aug 2019

Arrived quite quickly in irkutsk. less than a month. I ordered from china. i came here so packed. No air bubble, the backpack did not crumble much. I hope his work will not affect.))))

R***l
10 Aug 2019

Chic, very comfortable backpack, sits perfectly, the locks are tough (they themselves will not open even under the weight). The dark central part of the backpack in all the photos seems brown, but believe me, it's gray. The only negative is the flimsy code lock (koekas tuned), but the problem is that the lock does not slide into the holes in the zipper, but it's a trifle, the store recommend. Delivery to novosibirsk for a week

E***a
2 Aug 2019

Backpack of very good quality! The fittings are reliable. I recommend. In krasnodar came for 23 days. However, i shoot 1 star for the fact that when designing specially specified-whether they put an air bag inside, i was assured that yes. Reasked when paying. But, alas, the store. I didn't, i have to steam. I hope the form is straightened.

Y***I
26 Jul 2019

Very good quality

G***a
24 Jul 2019

21 ordered, 24 courier to the house. Backpack cool, took a teenager for school. The quality is good, the only thing, a little wrinkled, because there was no insert in the interior, no problem. I ordered a backpack of the same firm 3 years ago to a child for school, all these 3 years he passed with him, and he remained in good condition, thanks to the store, for the quality and speed of delivery.

Customer
23 Jul 2019

Fast transfer from actual

M***B
16 Jul 2019

Great backpack! Everything is exactly as described. Very satisfied with the goods and the store! 14 days to ukraine, fast shipment on the day of order. I recommend!

D***s
16 Jul 2019

Excellent quality. Bag large quality. I am really happy

K***a
10 Jul 2019

The product fully corresponds to the description. The backpack came in 20 days in astana. The item was packed in a package, each bag was in a separate package. The large backpack package opens-closes, very convenient. Inside the large backpack was a bag with air so that the backpack does not crumple. A backpack and a smaller bag with labels, and a purse the store reported in the kit separately, as the complete set was not available. Backpack and bag have additional pockets for different trifles or documents, as well as output for charging the phone (a small bag still output for headphones). Wallet is good, there are many tabs for cards

A***o
9 Jul 2019

The backpack is sewn very neatly, looks good and solid. Arrived in 12 days. Shortage of compartments closing with a zipper. How to behave in use-time will show. The store is responsive!!!! Thank you for the good goods!!

E***v
2 Jul 2019

Backpack bomb!)

A***h
2 Jul 2019

Perfect for student, quality excellent

M***o
1 Jul 2019

A good backpack, but not waterproof. In the rain inside it drains. The fabric seems to hold thin-poor, but the seam flows.

P***v
27 Jun 2019

Good quality backpack, many compartments and most importantly convenient.

A***o
21 Jun 2019

Backpack liked, but he came, as it was stated, not 18.06.19, and later, when i was already in surgery and for me there was no one to get it and because of this i had to go from the hospital home, because the store decided to better use the company sdek. But many know how hard it is with their online menu and especially it is almost unreal to reach to change something. I warned the seller in advance that i lay down for the operation and that i expect the parcel, as it was stated before 18.06.19 inclusive. But no. Very unpleasant, because sdek can automatically send your parcel back to china without even trying to hand it. I hate sdek, the stupid delivery company is not, probably, the corpse from the coffin will be forced to stand up.

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