Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gentletoday.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gentletoday.com
US Dollar ($)
lo recomiendo, buena calidad
Товар качественный.Посылка пришла быстро!Очень доволен товаром!
Super fast shipping. 11th ordered, 18th held in hands. Quality in general corresponds to the price. The only joint-the strap over the shoulder did not impress at all, I will change.
The bag is excellent! Soft! Looks good! Fast shipping! Thank you!
Super Bag! excellent quality. handles are tough, comfortable. looks good, expensive. in the store for such money you can not buy. many departments, roomy. delivery is fast, to St. Petersburg almost 2,5 weeks. odorless, packed was very good, not wrinkled. I recommend unequivocally!
The bag is nicely made. I am happy with the purchase.
The bag of your money is worth it. Eco Leather is soft, the lines are even. Inside there are no divisions, for me this is a minus. The fabric inside crunches like cellophane, I do not know how much it will last. In general, satisfied, let's see.
Delivery month. Looks not expensive. Glitters leatherette. Sharudit lining as a package) norms, but another one would not buy
It's very fast והאיכות top
Looks good, no smell
The bag is just top! I did not expect such a quality even. Soft... there is almost no smell. Stitched well! For documents + containers with food to work the most it!!! To Krasnodar for 22 days. Track reported all the way. The shovel as a gift is good especially for such a price. Thank you store
Good, Commandant
Order made 04.10, came to the office of ukrpost 28.10. For a long time, the information about the location of the parcel was not updated, which was a little tense, but the store quickly replied that this is normal and in the end everything is fine. As for the bag-I do not know, maybe how to clean it still needs or wash, but compared to the pictures in the description it looks faded and ordinary... expected more, but in general the bag is good
Cool Bag! Approximately on a solid 4. the lining rustle, not very good quality
Very good bag of very good quality
охуенная
To Moscow from China the order was delivered in a week!!!
Quality is excellent
The parcel was tracked, the bag liked! A gift or nishtyak unfortunately was not! The goods are satisfied, I recommend the store!
I did not want to buy a briefcase for 25'000 +. Autumn happy to buy
Good quality for such a price. In Moscow, this quality of the bag is 2-3 times more expensive. Inside, under the lining is used some strange material that sounds like wrapping paper cheap candies or as tracing paper. When you try to put or get something out of the inner pocket, the sound is like picking in a plastic bag. Packed was good. Fast shipping. Despite the fact that it is not a skin, for such a price it simply can not be, the outer material is pleasant to the touch. The smell was minimal. Excellent bag for daily taxification to work.
Suede more than one. I am unturned, the delivery of the middle, the smell of it, the look of expensive bags.
Everything is fine, the bag looks cool, delivery fast
Excellent bag, plus a purse cool
Good bag! Seller at the highest level!