Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gentletoday.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gentletoday.com
US Dollar ($)
Very good product!
Material subțire dar extraordinar de fin. Recomand
Very cool scarf. I'm happy. Came quite quickly (about 3 weeks). Quality is good. The material is pleasant to the body. To the touch silky. The only thing that the scarf was less dense than i thought. Pretty thin and easy to make leads. But for the summer and the beginning of autumn is perfect. The color is very beautiful, but in life it looks brighter than in the photo of the store.
The goods arrived on time. Everything is fine. Thank you.
Slim
It's a very beautiful fabric it's shiny and the scarf is the size I like thanks to the store
Beautiful cashmere warm scarf. Seller recommend
I liked the scarf, that's what i expected. Light, for the spring. Color matches. To the touch is pleasant.
Excellent quality would definitely buy again
Thin very, but beautiful) puffs appear
Very happy with it. Very good sjalen. Nice and soft good quality
Far away is not cashmere, synthetic golimay, but to the body like nothing, thin almost like gauze.
Chic, rich color, without hooks and stains, pleasant to the touch, i recommend the store. Delivery mega fast
For their money norms
Ordered goods 22.03.19, came to the post office 02.05.19. I ordered light gray, this is)), the color is light, beautiful, i'm happy. Scarf thin, but with a light pile, for the winter will be thin, but for the autumn and spring itself))) thanks to the store, i recommend.!
Got a quick scarf good order already the third store thanks for the good work
Light scarf. Color bomb. Thank you
Very fine but pretty color
Nice handkerchief.. Quality... wife pts liked... recommendations
Excellent scarf-thin, soft.
Cool stole. Very soft. Color red. Picked up under the bag. The parcel came to chelyabinsk very quickly. Packing is ok, packed all well. Thanks to the store. I'm very happy. I recommend to buy.
Fast shipping
I take for my wife already 3 times everything is ok. the colors are not confused delivery standard month. the store is solid 5!!!. it's a pity that there is no pure white color.
This is not the first order from this company. Everything suits. And price, and quality! I recommend!
really nice scarf and quick delivery!