Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gentletoday.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gentletoday.com
The clock is just wonderful, until it figured out how to configure. And in general, for such a price look rich.
Good watch, third time i take
Not the first time i take. Good watch
Quality is good. Delivery to murmansk in 30 days.
d watch is beautiful, its exactly how it was on picture, delivery was very fast, came in 2 weeks, am satisfied with everything and I recommend dis store. Thank u.
All is well, the arrows run all, stand exactly, i order 2 times everything is fine, the clasp keeps perfectly itself not as it does not fly off
The goods did not come, but the store returned the money
Watch nicely made, work very well, work very carefully
For such a price the quality is good. I liked the clock!
The watch has a finish and a good look for its price. I don't like the white interior dial, it takes off style. Otherwise, very good. Thank you.
Arrived fast and excellent quality!! Recommend.
Tşr perfect man
Delighted with the purchase, the watch is identical to the photos, i arrive in no time, very well packaged. I 'd buy insurance again
From the moment of order to the moment of receipt of 15 days. My wife took it to ukrmail. I am in russia, and the delivery ordered to ukraine. The clock is coming. The second hand does not exactly match the marks.
Everything works and accurately shows
Good product for the price but not advise the shower with it cuz it will surely get water
All according to the description. Delivery to siberia 19 days. Time to stock up the straps...
millisecond hand stops moving after one minute, store told that this is normal with all megir whatches...
great !!! Thank you
ok
Appearance is excellent, let's see how they will work)
Good hours, their price is justified by 100%. Arrived in a good bubble pack, the box is wrinkled all the corners, and the shish with it. The watch is not damaged, was covered with film, everything is beautiful. On the hand sit tightly, the strap is pleasant to the touch, only you need to get used to it after the skin of the young dragon, tk the hand rubs a little. Glass of great hope does not inspire, but it's again glass, not plastic. The dials are all working, there is one defect, when looking at the dial, the hands are lost against the background, maybe it's a matter of habit. The watch of this company i take the second time, with the first departed 3 years, and then in his folly broke when i decided to clean from dust. The store sent the next day, on the way were 17 days, tracked the whole route.
All clearly
Everything is super, thank you to the store.
Very cool watch