SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Goods consistent with the description. Workmanship good
Fit in size, delivery month. Looks cute
Comfortable, light, but ordered too large for 45 ordered 15 size, and it was necessary to take less. Now i ordered 13 waiting...
They arrived in only 10 days. Amazing quality/price, and perfect packing.
Delivery to lv 3 weeks, packed soundly, everything is neat, no complaints, 12 size on the insole 29.7 cm
Very fast delivery. Shoe very well, size correctly, comfortable, nothing to say. Seller listening and thank you for the pti gift. I recommend + + + + +
Excellent! Very comfortable. Super fast delivery.
Very accurate
Bne quality but slightly a little long. I advise to be careful about the point... And also I made the order with black interior but I received brown interior
Super
Great, very nice, the only thing that's small in size. Thanks to the opinions i took a number 43 although it uses 42. Perfect. I'll buy more colors without hesitation.
Took the second pair, a different color. All ok! Delivery 11 days to moscow. Seller recommend!
Very fast i only take 11 days to get to my house, good quality color and size i am 40, comfortable walking, it marks a little by the filling but all very well
For this money is don't good guality. But it's ok
I received your parcel quickly. It's perfect.
Excellent moccasins! Really made of suede, inside the leather insole. Soft inside. At the foot of 26,5 cm took 42 rr, it's a pity that they did not fit because of the wide foot, narrow in them. Delivery is average. Good rich shade. The store is sociable, specified the size, and after wrote that he sent. I think they are worth being in the wardrobe.
Stitched wonderful. Missed with the size. Took 10 rr. The husband wears 42-43 rr. The table seemed to match, but turned out to be large. It was necessary to take 9. And so everything as in the description. The store is well-after the order contacted-specified the size. Thank you!
Great product. Fast shipping.
Super
The pasta is really cool. thank you for the size range is large. the husband 45 could not find for a long time. thanks to the store. my husband said. that is very comfortable. on the leg is almost not felt. comfortable. the only downside. that when walking, the sole (and this is suede) comes in contact with the earth... in the photo you can see. to buy i advise. the size grid completely coincides. i recommend to buy. we will take another color.
just as it was described
very accurate
Top store! Top product! Top quality! Top delivery! 11 days to Holland!
nice shoe . ordered 06 may and it was delivered to me 21st may. hubby loves it,store recommend
Excellent loafers. Good quality. Very fast shipping to spain. Thank you