SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
nice product, good quality
SUPER,OK.
Firstclass Seller and Top Item. Anytime again
OK
shoes arrived on time. good quality. I recommend the store.
Delivery is slightly less than a month. It is pricked into a tubular umbilical, the socks are nested inserts to preserve the shape, so they reached in perfect condition. Color as ordered. I took on their dimensional grid with a small margin, but refused back-to-back, it's good that I did not order exactly in size. If what, inside a thick anatomical insole, you can pull out, will be more spacious. The sole is very soft, you go to rubber pimples, it turns out something like massage shoes. Grip on smooth floors is very good.
Perfect, good quality. Colour is dark green. Correct size. Fast shipping
Well received Satisfied communicating the store
Think more. Size greater than when you order to called data, safe still.
Sneakers are good. Ordered 43 size. The length is just right, only a little narrow. I think when you wear it will stretch.
Correct
Thank you, got pretty fast. The quality is not bad, but suede is not natural, insole and interior trim leather. Therefore, 4 stars, but for this money is not bad.
Perfect
Excellent very comfortable loafers
feels tighter than expected. quality not amazing
Top Seller and Top Item. Anytime again.
Size 45 was slightly bigger than UK size 43. Good quality. Comfortable.
The exact description, very attentive and responsive store, answered all questions.
Beautiful thank you
43 good arrived I normally wear 43
I'm a friend of mine. Grown up class.
Delivery to Lithuania 10 days, all is good
nice footwear but I don't like the sole
Product quality is excellent. Price is very good. Seller is fast and clean. Would highly recommend!
Shoes look nice. I ordered one number bigger than stretcher normally and is OK. Very fast shipment. Shoes received 8 days after confirm the size. Shoes very well packed.