SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
recieved my gift, thanks
looks good, have not try out yet
The goods did not come in time. Opened a dispute, the money was not returned. Came much later, but the quality at altitude. (Polaroid) The Claimed characteristics fully correspond.
Long delivered
cool
These are my favorite sunglasses. This is my second pair after I broke the first ones that I bought. They are comfortable for long periods of time and block the right amount of sunlight.
I arrive very quickly and it is equal to the description
All norms, as always!
I do not take the first glasses of this brand. Very high quality goods. I recommend.
Great glasses. This is the second count. The first departed at the moment four years. For comparison, I photographed both pairs. Delivery fast, Postamat DPD.
Really cool sunglasses for driving and the sun to recommend this price
Delivery fast even very, but I seem crooked on me sit
The parcel was delivered to Tula in 22 days, tracked. I liked the glasses. The workmanship is good, neat. Polarization is present. I'm happy.
Excellent quality!!!
Norm glasses. Just take a vacation-and good and not sorry.
OK
Excellent!
ok
Good product
I liked the glasses. They sit well, spring-loaded and rubberized with a notch, do not slip and do not fall off. A good cover with a carabiner. The polarization test has passed. By the summer for fishing I'll take mirror. From the moment of order to St. Petersburg reached in three weeks. I recommend the product and the store.
Very good product
Very good sun glasses
The order came on time. The quality of the goods is very good. Case and packing is super. Glasses really liked.
Good glasses. Thank you.
As always good