SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Awesome pair of sunglasses. Very comfortable. Hardly notice they're on my face when I wear them. The case that comes with it is great too. I can latch it to my belt loop when I'm walking so it's always with me. Highly recommended.
OK cost little but it has little, cute but you scratch quickly and are ugly, plastic
Good quality but too wide for my face
Everything is super.)) corresponds to the description. Seller recommend. For your money top.
I take not the first time,. Super glasses
Excellent glasses, quality at level
Glasses. I advise you. One in one + gift
OK
aceptables
Brand of decent quality, lightweight durable, frame smooth. Plus i made a bonus in the form of a sleeve with a tattoo. The parcel came in a month.
Lovely
Looks good. Package safety is enough.
Glasses are great. Packaging is excellent. Was Gift armlet (as if a tattoo) and a branded napkin. Recommend store
Loved the glasses
They're very pretty, but in the picture if they look better
Recommend!!! I recommend glasses. Were the same until he broke. Great store. Great product.
Excellent product. I recommend the store !!!
Exce lenses, i'm very happy with the lenses feel good quality, they also have a very careful aesthetic; an excellent purchase and all the packing is a plus although the outer box arrived somewhat mistreated the interior is in complete
Very fast delivery to kazakhstan! Glasses in a case, in a box. Everything is neatly packed. Thanks to the store. I recommend!
Very good and confortable sunglasses
Ótimo produto.
Very high quality glasses, nice to wear, i recommend
From the order to receive 3 weeks. Packed: glasses in case, case in box, box in box. The goods are whole. Rubber lining is slightly longer than the recess under them. Cut with a stationery knife, the frame is slightly bent. I will not open dispute, the price is low. Outside is not visible, and from the inside, when the glasses are worn, the same is not visible. Glasses sent quickly. In general, you can buy a product with amendments to the quality and store recommend with amendments. The seller could and see the goods before packing. The correspondence responds quickly and politely. Promised a gift for the future to prevent such jambs.
Excellent glasses, i order already the third, the quality as before is beautiful, came quickly, thank you very much to the store, i recommend this seller!
Glasses are stylish, qualitatively collected. Polarization is. The only thing that strains-blue is very strong.