Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Gentle Today (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://gentletoday.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gentletoday.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gentletoday.com
US Dollar ($)
A good scarf, suitable for both adult and child. Thank You
Now called the good color got Thank store
Had the wrong color Called a new May order Top of the store
Received
Nice and seem good quality
Everything is fine. Even an adult will do. The first time the mail did not reach, the store sent again and everything came.
Never received it, got refund
Scarf is excellent!!! I ordered 2.04. Peter came 12.04. This is my second scarf from this producer. The first, due to the fault of the post of the russian federation, fell into oblivion... After almost half a year, the prodovets persistently wrote and asked how he can fix the situation. Offered to return the money or send again. I chose the second. He adjusted the price to 1 cent, apparently no more than send, and in 10 days sent the scarf. I'm very happy. The store is super. Human qualities are on top, although the wine is not his. The scarf is very soft and elastic. I ordered a one-year-old child, but i could put it on myself. There is no smell, the threads do not stick out. And put the gift. Seller recommend. Thank You
All good
Feels very soft and warm. I like it. Though winter is over now. Received it over a month too late. But at least it is finally here.
The goods are good, it was only a long time .. More than 2 months.
Paid 14.03.19 (took for 236 rubles with delivery), received at the post office in the tomsk region 04.04.19. The track was tracked throughout the way, including movement on the territory of the russian federation. Packaging is a normal postal plastic envelope. Inside-the snud itself in a plastic bag. I took as a gift to a woman. I think in the cold season she will be comfortable. Satisfied with the order. Thank you.
She took a set: a scarf and beret, the color of red wine. The color of course is very different, takes more burgundy, scarf is more red. Sorry.
Thanks a lot! Looks good! It is very warm. It suits an 8 year old girl.
Rdkomenduoju!
Good quality, thank you!
Super
It arrived very fast and it is very calm and quality
The goods did not come. The money was returned.
Same as the photo and very warm
top
The quality is excellent. I recommend to buy.
a little bit too small....
At first glance it's not even bad... until i dressed... but the gloves are very thin... but the ring seems very warm... very soft!!! And the color is slightly different from the claimed... More grayish hue...
The goods did not come, the money was returned.